cy99 Terms & Conditions

By accessing, browsing, or using the cy99 platform in any capacity — including registering an account, depositing funds, placing bets, participating in promotions, or communicating with the support team — you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the cy99 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the cy99 platform and close any account you hold with cy99. Continued use of the platform following the publication of any amended terms constitutes your acceptance of those amendments.

Access to and use of the cy99 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. cy99 enforces a strict 21+ age requirement on all accounts without exception.
• You are accessing the platform from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, director, or officer of cy99, nor an immediate family member of any such person.
• You have not previously had a cy99 account suspended or terminated for breach of these Terms & Conditions.

cy99 reserves the right to request documentary proof of age and identity at any time, including but not limited to a national identification card, passport, or driving licence. Failure to provide satisfactory documentation within the timeframe specified by cy99 will result in suspension of the account and withholding of any pending withdrawals pending verification.

Any person found to have registered an account or placed bets while under the age of 21 will have their account immediately terminated. All winnings generated by an underage account will be forfeited in full. cy99 reserves the right to report such instances to the relevant authorities.

To access the full range of cy99 services, including depositing, betting, and withdrawing funds, you must register a cy99 account. The following conditions apply to account registration:

• One account per person: Each individual is permitted to hold only one active cy99 account. Duplicate accounts are strictly prohibited and will result in termination of all associated accounts and forfeiture of all balances.
• Accurate information: You must provide complete and accurate personal information during registration, including your full legal name, date of birth, and a valid email address. Providing false information is a breach of these Terms & Conditions.
• Account currency: cy99 accounts are denominated in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote amounts in BDT.
• Username and password: You are solely responsible for choosing a secure password and for maintaining the confidentiality of your login credentials. cy99 recommends using a strong, unique password that is not used on any other platform.
• Account approval: cy99 reserves the right to decline any account registration application at its sole discretion, without obligation to provide a reason.

cy99 may, as part of its Know Your Customer (KYC) compliance procedures, require you to submit identity documents prior to activating your account or processing your first withdrawal. These procedures are in place to protect both cy99 and its players against fraud, money laundering, and identity theft.

You are solely and entirely responsible for the security of your cy99 account. You must take all reasonable steps to prevent unauthorised access to your account, including:

• Never sharing your username, password, or any one-time verification codes with any third party, including friends, family members, or cy99 support staff (cy99 will never ask for your password).
• Logging out of your account after each session, particularly when using a shared or public device.
• Notifying cy99 support immediately if you suspect that your account credentials have been compromised.
• Keeping the email address and mobile number associated with your cy99 account up to date at all times.

cy99 will not be held liable for any losses — financial or otherwise — resulting from unauthorised access to your account where you have failed to take adequate security precautions or where you have voluntarily shared your credentials with a third party.

In the event that cy99 detects unusual activity on your account, cy99 reserves the right to temporarily suspend the account and require additional identity verification before restoring access. This is a security measure intended to protect the account holder.

cy99 supports a range of deposit and withdrawal methods designed specifically for players in Bangladesh. The following terms apply to all financial transactions on the cy99 platform:

• Minimum deposit: ৳500 via all supported mobile banking methods (bKash, Nagad, Rocket, Upay). Minimums may vary for card transactions.
• Minimum withdrawal: ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawal method: Withdrawals will be processed to the same payment method used for the most recent qualifying deposit. cy99 does not permit withdrawals to third-party accounts.
• Processing time: cy99 aims to process withdrawal requests within 15 minutes for mobile banking methods during normal operating conditions. Processing times may be extended during periods of high demand or where additional verification is required.
• Transaction fees: cy99 does not charge processing fees on deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. Third-party fees imposed by payment providers are outside cy99's control.
• Currency: All transactions are conducted in Bangladeshi Taka (BDT). cy99 does not accept deposits or process withdrawals in foreign currencies.

cy99 reserves the right to delay or decline any withdrawal request where it has reasonable grounds to suspect fraud, breach of these Terms & Conditions, or where KYC verification has not been completed. In such cases, cy99 will notify the account holder and request any additional documentation required to proceed.

cy99 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time the promotion is offered:

• Wagering requirements: Bonus funds must be wagered a specified number of times before any withdrawal of bonus-derived winnings is permitted. The applicable wagering multiplier will be stated in the individual promotion terms.
• Eligibility: Bonuses are available to players who meet the eligibility criteria set out in the individual promotion terms. cy99 reserves the right to exclude any player from any promotion at its sole discretion.
• One bonus per person: Unless explicitly stated otherwise, each promotion is limited to one claim per player, per household, and per device or IP address.
• Expiry: Bonus funds and free spins are subject to expiry periods as stated in the individual promotion terms. Expired bonuses will be removed from your account balance without notice.
• Abuse: Any player found to be abusing bonus offers — including through the use of multiple accounts, coordinated group wagering, or the exploitation of system errors — will have their account suspended, all bonuses forfeited, and may be permanently excluded from cy99.
• Amendment and withdrawal: cy99 reserves the right to amend, suspend, or withdraw any promotion at any time, without prior notice. This includes correcting any errors in promotion terms that may have been published.

The cy99 platform offers a variety of gaming products including live casino tables, slot machines, crash games, and sports betting markets. The following general rules apply across all products:

• All games on the cy99 platform use certified random number generation (RNG) technology provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Bets placed and accepted by the cy99 system are final. cy99 does not accept requests to cancel or amend a bet after it has been confirmed by the system.
• In the event of a technical fault during a game session, cy99 reserves the right to void the affected round and return the staked amount to the player's account balance.
• For sports betting markets, including cricket (BPL, IPL, T20 World Cup) and football, cy99 reserves the right to void any bet placed on a market where there is clear evidence of match manipulation or data error.
• Minimum and maximum bet limits apply to all games and markets. These limits are displayed within each game or market interface and may be changed by cy99 at any time.
• cy99 reserves the right to limit or refuse any bet, at any time, without obligation to provide a reason.

The following conduct is strictly prohibited on the cy99 platform. Engaging in any of the following may result in immediate account termination, forfeiture of all balances, and referral to the relevant authorities:

• Registering more than one account or registering an account on behalf of another person.
• Using automated software, bots, scripts, or any other artificial means to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any winnings derived from such exploitation will be voided.
• Depositing funds obtained through illegal means or using the cy99 platform for money laundering purposes.
• Providing false, misleading, or fraudulent identity information at any stage of the registration or verification process.
• Making chargebacks or disputing legitimate transactions with your payment provider without first contacting cy99 support.
• Engaging in abusive, threatening, or harassing behaviour directed at cy99 staff or other players via any communication channel.

All content on the cy99 platform — including but not limited to the cy99 brand name, logo, website design, graphics, text, software, game content, and promotional materials — is the exclusive intellectual property of cy99 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cy99 platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or create derivative works of any cy99 content without the prior written consent of cy99.

To the maximum extent permitted by applicable law, cy99 and its officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the cy99 platform, including but not limited to:

• Loss of funds resulting from gambling activity on the platform.
• Technical interruptions, server downtime, or errors in game software beyond cy99's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Decisions made by cy99 to void bets, suspend accounts, or withhold withdrawals in accordance with these Terms & Conditions.
• Inaccuracies in odds, game outcomes, or market data resulting from third-party data provider errors.

Nothing in these Terms & Conditions shall exclude or limit cy99's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by cy99's negligence, or any other liability that cannot be excluded or limited under applicable law.

cy99 collects, processes, and stores personal data in accordance with the cy99 Privacy Policy, which is available at /privacy-policy and is incorporated into these Terms & Conditions by reference. By registering a cy99 account and accepting these Terms & Conditions, you also consent to the collection and processing of your personal data as described in the Privacy Policy.

cy99 will never sell your personal data to third parties. Data is shared only with trusted payment processors, game providers, and identity verification services strictly as required to operate the cy99 platform and comply with applicable legal obligations.

cy99 is committed to promoting responsible gaming and preventing gambling-related harm. The following tools are available to all registered cy99 players:

• Deposit limits: Set daily, weekly, or monthly deposit limits from within your account settings.
• Session time reminders: Configure hourly reminders to track how long you have been playing.
• Reality checks: Periodic pop-up notifications showing your net session profit or loss.
• Self-exclusion: Exclude yourself from the cy99 platform for a period of 1 week, 1 month, 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Account closure: Request permanent account closure at any time by contacting the cy99 support team.

If you feel that your gambling is becoming a problem, cy99 strongly encourages you to make use of the self-exclusion tools available and to seek assistance from a professional support organisation. Full details of responsible gaming resources are available on the cy99 Responsible Gaming page at /responsible-gaming.

cy99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Notification of material changes will be provided via a notice displayed on the cy99 platform and/or by email to the address registered on your account, no less than 7 days before the changes take effect, except where changes are required immediately by law or to address a security concern.

Your continued use of the cy99 platform after the effective date of any amended Terms & Conditions constitutes your unconditional acceptance of those amendments. If you do not accept any amended terms, you must cease using the platform and contact the support team to close your account.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. cy99 operates as an online gaming platform and does not make representations regarding the legality of online gambling in any specific jurisdiction. It is your responsibility to ensure that your use of the cy99 platform complies with the laws of your jurisdiction.

In the event of a dispute regarding a bet, game outcome, withdrawal, or bonus, you must first contact the cy99 support team and allow cy99 a reasonable period of no less than 14 days to investigate and resolve the matter. cy99 will make every effort to resolve disputes fairly and promptly.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the cy99 platform, please contact the cy99 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the cy99 platform
• WhatsApp: +880 1700 000000 (WhatsApp only — no voice calls)
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

cy99 aims to respond to all written enquiries within 24 hours. Live chat responses are typically provided within 2 minutes during normal operating hours.